Refund policy

 

(Last Updated: April 10, 2026)

1. Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange. To be eligible for a return:

  • Your item must be unused and in the same condition in which you received it.

  • It must be in the original, vacuum-sealed packaging.

  • Any filament that has been opened or used cannot be returned due to the nature of the product (humidity sensitivity).

2. Product Shelf Life and Quality

Our product’s recommended shelf life is one year. However, with proper storage conditions (cool, dry place), it can maintain its quality for several years. Florida Copiers Solutions LLC is not responsible for filament degradation due to improper storage once the vacuum seal is broken.

3. Restocking Fee and Processing

All returns are subject to a 15% restocking fee, which will be deducted from your refund. This fee covers the costs associated with processing, inspection, and logistics.

  • Refund Timeline: Once your return is approved, it will be processed within 48 to 72 hours.

  • Deductions: The credit applied to your original payment method will be the total amount minus the original Credit Card/PayPal processing fees and the 15% restocking fee.

4. Non-Returnable Items

  • Gift cards.

  • Downloadable software or digital designs.

  • Items marked as "Final Sale" or "Clearance".

5. Return Process

To start a return, please contact us at info@fcscopiers.com with your order number and clear pictures of the issue or the unopened product. Do not send your purchase back to the manufacturer without our prior authorization.

6. Partial Refunds

Partial refunds may be granted in specific situations (if applicable):

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • If a color was sent by mistake (different from your order confirmation).

  • If you have changed your mind or do not like a color (subject to restocking fees and original packaging requirement).

  • Any item returned more than 30 days after delivery.

7. Technical Responsibility

Florida Copiers Solutions LLC is not responsible for incorrect slicer settings, 3D printer hardware issues, or lack of experience in using 3D printing materials. We provide high-quality industrial materials, but the final print result depends on the user's equipment and configuration.

8. Shipping Returns

  • You are responsible for paying the shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

9. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, email us at info@fcscopiers.com. Please note that you will be responsible for the shipping costs of the return and the shipping of the replacement.

10. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; it may take some time before your refund is officially posted.

  3. Contact your bank. There is often some processing time before a refund is posted.

  4. If you’ve done all of this and still have not received your refund, please contact us at info@fcscopiers.com.

11. Contact Us

For questions related to refunds and returns, please reach out to:

  • Email: info@fcscopiers.com

  • Phone: (813) 324 9325

  • Address: 333 N Falkenburg Rd suite D-404, Tampa, FL 33619